![]() ![]() You can do these steps either on Steam's Website or Steam's Mobile app. Players should select "Purchase History" on the screen before clicking on a game in their history. ![]() To ask for a refund, click on your name and icon in the upper right corner of the screen and select "Account Details." If the player has hit either of the two milestones, Valve would suggest that you submit a refund request and let the customer support department review your case. Steam does not allow refunds if players have owned the game for more than two weeks or played it for more than 2 hours, according to PC Strike.Īs long as the player has not passed the milestones, the video game streaming service will refund the game in just seven days from the day of the request. The first thing that you need to do is check the playtime and the purchase date of the game. If you've exceeded the timeline and the number of hours required, Valve does not guarantee that they will accept your refund request, according to Business Insider.Īlso Read: Steam Deck Could Play Games from SD Cards Like Old-School Cartridges Steam Request Refund Policy Second, the video game should only be played for less than two hours. As long as your purchase meets Steam’s parameters, you’ll receive your refund.This system allows them to offer refunds as long as the players have not hit two major milestones while playing the game.īefore video game players can request a refund on Steam, there are two things that they should review first.įirst, Steam offers guaranteed refunds on video games that have been purchased in the past 14 days. You can also cancel at any point before the request is reviewed by going back to Steam’s support page. If the refund itself was a mistake, you can also select Cancel refund request. You can write down this number, but you’ll also receive a notification at the email registered on your Steam account. Select Submit request and you’re all set! You will then be taken to a screen confirming that your request was submitted with a reference code for your ticket. You can then input your reasoning and type out any other comments about your purchase. You'll then be able to use the drop-down menu to pick where you want the refund I chose my Steam Wallet. Regardless of your choice, you’ll be taken to a second window where you must confirm your desire for a refund. (You can also remove the game permanently from your account, but you won’t receive a refund.) You can report any problems you’re having with a specific game in this next menu, but you can request a refund by clicking It’s not what I expected or I purchased this by accident. Since I’m returning Dead by Daylight, there’s no need for me to search for it. If it’s in your most recent games, it’ll be listed on this front page. There are a lot of options here, but you want to focus on the game you want to return. You can also click the Support button at the top of the Steam website. I bought the game on sale, but it just so happens I already have it on Xbox. To initiate a return, go to the Help menu and click Steam Support in the Steam client. How Do You Get a Steam Game Refund?įor this tutorial, I used my recent Dead by Daylight purchase. Steam can refund your money to Visa, Mastercard, American Express, Discover, JCB, or PayPal. It can go into your Steam Wallet, or back to another payment method you have tied to your account. You also can’t get a refund on video purchases unless it was available in a bundle with non-video items.Īs part of the refund process, you can choose where you receive your money. Note that Valve-developed games will offer refunds within 48 hours of purchase, but other developers have to enable the option for refunds first. Such refunds are on a case-by-case basis. You can request refunds on in-game purchases or subscriptions, typically within 48 hours of purchase.Any purchased game can only have two hours of playtime on it.You need to submit the refund request within 14 days of purchase.You can't get a refund if you received a game through a third-party site or other means. It needs to be a game you purchased through Steam.However, these items must fall under specific parameters: Valve allows you to return gamers, preorders, DLC, in-game purchases, and unredeemed gifts. Which Games Are Eligible for Refunds on Steam?Ĭompared to other game platforms like Xbox or PlayStation, requesting a refund on Steam is relatively easy.
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